Resume

Senior User Experience Designer

Excella Consulting

January 2018 – Present

• Coordinated design across 6 scrum teams to ensure a consistent experience as users apply and manage their immigration benefits at USCIS
• Evaluated previous design team practices as Senior Designer at USAJOBS and facilitated meetings to create practices to increase transparency into the work, increase efficiency in requesting work from designers, and onboard new team members faster so they could contribute to teams sooner

AKQA

October 2017 – December 2017

• Developed innovative customer experiences across key initiatives for Verizon’s mobile point-of-sale technology
• Applied user-centered design principles to create innovate experiences for users
• Collaborated with the team on large system projects to deliver streamlined processes

Freelance User Experience Designer

Women of Tomorrow

January 2017 – July 2017

• Redesigned the existing website to best serve brand, business, and user goals for the non-profit’s 20th anniversary
• Removed over 300 pages from the legacy website through the user-centered design process of identified requirements and eliminated superfluous information
• Created, conducted, and translated research to understand the organization’s needs and incorporate the findings into the prototypes for each round of testing
• Conceptualized and executed a new, clean brand identity with corresponding documentation shared between the three offices to promote unified messaging

Imagine Learning

May 2016 – December 2016

• Overhauled the information architecture of the technical support documentation website on an Agile Scrum team
• Translated task flows and sitemap into design documentation from sketches to high-fidelity wireframes used in InVision prototypes for usability testing
• Produced moderator guides and test material for primary research; methods included card sorts, interviews, surveys, focus groups, field visits, and usability tests

User Experience Design and Social Media Consultant

May 2014 – May 2016

UX Clients Included: Special Olympics, The University of Miami Clinical and Translational Science Institute, and MyMoon Restaurant and Event Space

• Coordinated meetings and ongoing communication with clients incorporating changes in priorities, deadlines, and product satisfaction
• Balanced logical problem solving and innovative thinking
• Worked within constraints and challenges presented by different industries
• Acquired clients and managed relationships for new business referrals

Digital Marketing Manager

British American Household Staffing

October 2013 – May 2014

• Managed creation of business, brand, and user goals into a usable and enjoyable product
• Initiated and led training workshops for employees
• Identified, secured and executed beneficial partnerships with our target markets