Resume
Senior User Experience Designer
Excella Consulting
January 2018 – Present
- Coordinated design across 6 scrum teams to ensure a consistent experience as users apply and manage their immigration benefits at USCIS
- Evaluated previous design team practices as Senior Designer at USAJOBS and facilitated meetings to create practices to increase transparency into the work, increase efficiency in requesting work from designers, and onboard new team members faster so they could contribute to teams sooner
AKQA
October 2017 – December 2017
- Developed innovative customer experiences across key initiatives for Verizon’s mobile point-of-sale technology
- Applied user-centered design principles to create innovate experiences for users
- Collaborated with the team on large system projects to deliver streamlined processes
Freelance User Experience Designer
Women of Tomorrow
January 2017 – July 2017
- Redesigned the existing website to best serve brand, business, and user goals for the non-profit’s 20th anniversary
- Removed over 300 pages from the legacy website through the user-centered design process of identified requirements and eliminated superfluous information
- Created, conducted, and translated research to understand the organization’s needs and incorporate the findings into the prototypes for each round of testing
- Conceptualized and executed a new, clean brand identity with corresponding documentation shared between the three offices to promote unified messaging
Imagine Learning
May 2016 – December 2016
- Overhauled the information architecture of the technical support documentation website on an Agile Scrum team
- Translated task flows and sitemap into design documentation from sketches to high-fidelity wireframes used in InVision prototypes for usability testing
- Produced moderator guides and test material for primary research; methods included card sorts, interviews, surveys, focus groups, field visits, and usability tests
User Experience Design and Social Media Consultant
May 2014 – May 2016
UX Clients Included: Special Olympics, The University of Miami Clinical and Translational Science Institute, and MyMoon Restaurant and Event Space
- Coordinated meetings and ongoing communication with clients incorporating changes in priorities, deadlines, and product satisfaction
- Balanced logical problem solving and innovative thinking
- Worked within constraints and challenges presented by different industries
- Acquired clients and managed relationships for new business referrals
Digital Marketing Manager
British American Household Staffing
October 2013 – May 2014
- Managed creation of business, brand, and user goals into a usable and enjoyable product
- Initiated and led training workshops for employees
- Identified, secured and executed beneficial partnerships with our target markets
Education:
University of Miami • August 2017
Master of Fine Arts in Interactive Media
General Assembly New York • March – June 2015
User Experience Design
University of Florida • June 2013
Bachelor of Science: Advertising
Minor: Art History
Software Knowledge and Technical Skills:
Sketch, InVision, Marvel, Axure, Jira, Adobe Creative Suite, HTML5, CSS, JavaScript, Keynote, Microsoft Office